Getting dinner in Oakland this Fridaywill I get robbed? Learn More about the future of clipper (external link). I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Skip the side navigation menu and go to the main content. Clipper's on your phone! No. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. If do not tag on and/or off, you will be subject to citation. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p Clipper saves money. Less than a cup of coffee. /Tx BMC Treasury will mail you a check. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. HD 0UR K(EP%xg:#6(=VU-zTqwn?p All rights reserved. EMC 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. BART will also refund full unused paratransit ticket books. EMC 0 0 10.1455 10.364 re Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. f H237402VH2P0P04341Qf& 2020, Metropolitan Transportation Commission. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. /Tx BMC EMC 0.749023 g /Tx BMC You must tag your card again when you get off the train. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Any suggestions, or is this another way for a government-backed agency to abscond with my money? `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream For details about how to apply for a refund, download theClipper Cancellation Form. E\\y\F@B.DHR!"g/ endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream If not, you can check your balance and add value to the card at a ticket machine before starting the journey. We contacted Clipper and were instructed to write letters to get the refund on two cards. H*2T0T3415Rf& You will get a check in the mail at the address you provide. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Skip top navigation. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Will the toll lanes reduce traffic jams? Learn more about our privacy policy. /Tx BMC The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. All rights reserved. Phone. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). E\\y\F@B.DHR!"g/ LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p BART will refundpaper ticketswith a remaining value greater than $1.00. I no longer need to use Clipper. Skip the side navigation menu and go to the main content. We cannot give refunds for partially used passes or tickets. 0.749023 g The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. The check may take 4-6 weeks. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream For youth, seniors, people with disabilities and low-income adults. EMC Learn More You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. endstream endobj startxref 0 %%EOF 332 0 obj <>stream It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Station Agents can also provide pre-addressed envelopes to Treasury. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Clipper cards will hold a maximum of $300. 0 6 Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. f No service to Chase Center atthis time,stay tuned for updates. Registering your card protects your card balance and allows you to set up an online account. You can have multiple adult cards associated with a single account. 0 0 10.1455 10.364 re Donations of tickets with unused value of less than $1 can be made to local non-profits. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. /Tx BMC Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Pay it forward. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. EMC Credit Card Type (check one): o MasterCard . 0.749023 g You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. If unsuccessful, your Clipper card may be defective or damaged. /Tx BMC endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 224 0 obj <>stream Include the card number in your description. Each Smart Pass user only gets one replacement per calendar year. Transit pass refunds are subject to transit agency approval. 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream However, money added since then does not show on the account, as weve not used the cards. For more information, call the BART Treasury at (510) 464-6841. Riders have 2 options for getting a refund: /Tx BMC Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. Yes, you can manage your account using the Clipper app and in your mobile wallet. EMC endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream Be sure to review the paper ticket fare chart at the station. 0 0 10.1455 10.364 re EMC My spouse, relative, or close friend needs help managing their registered Clipper card. Add only that total amount to your card. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. This is the version of our website addressed to speakers of English in the United States. 0 0 10.146 10.364 re Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream For more information, please refer to our pre-tax payroll deduction web page. If your card is registered, contact us so we can block your card from further use. EMC EMC But nobody did. Refunds are subject to the fees in Section 10. /Tx BMC No they don't keep cash at the stations. Tab will move on to the next part of the site rather than go through menu items. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. There is no replacement fee for lost or stolen Go Passes. Authorize payment below. Phone. /Tx BMC Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Metropolitan Transportation Commission . Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. E\i\\ /Tx BMC Can I have more than one card in my Clipper account? Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. -=9&_j?N3?vjUaFXpJ| endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream H237402VH2P0P04341Qf& Key Clipper information translated to Chinese. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> HD 0UR K(EP%xg:#6(=VU-zTqwn?p Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Does this mean my card is worthless and I might as well toss it? When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. https://www.clippercard.com/ClipperWeb/pay-with-phone. Stanford, California 94305. /Tx BMC For three bucks, just consider it a cheap souvenir. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. How would you improve Clipper? And Orca card. Q&A: Highway 101 express lanes opened Friday. EMC All rights reserved. EMC 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. For faster replacement, you also can pick up your replacement card at an in-person service location. Only registered Clipper cards, are available for refunds. Your session is about to expire due to inactivity. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream But alas, no longer on bART as they now wont let you exit like they used to. about the future of clipper (external link). In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. /Tx BMC The old website used to show added values, ready to be activated, but no longer does. EMC You wrote about Clipper freezing accounts. Then take a long joy ride on Caltrains. Otherwise, you will be logged out automatically. Your session is about to expire due to inactivity. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. HD 0UR K(EP%xg:#6(=VU-zTqwn?p endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream The other option is a refund. Opens in new window. There is a $5 fee for this service. /Tx BMC endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. Refund will be given as Returns shipping; 14 days: Money Back: . And Metro card. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Clipper is a regional transit card that can be used on all transit in the Bay Area. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". Clipper Refunds: Only registered Clipper cards, are available for refunds. $15.29. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. Refunds are subject to the fees in Section 10. (For example in NYC one can buy MetroCard at the airport without a fee.) This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. I only pray theyre still there. A reader in a prior column thought $300 had disappeared from an account. Get Morning Report and other email newsletters. Clipper is the all-in-one transit card for the Bay Area. Key Clipper information translated to Chinese. (visit our Chase Center Servicepage Clipper App. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. For defective cards, no fees will be charged. 7) d"W0%Q T How can I check my card balance or how much I was charged for a trip? This is one option for using up the funds on a paper ticket you own. BART will refund tickets with a remaining value greater than $1.00. New to Clipper? /Tx BMC EMC endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. If you have a question, please call (510) 464-6841. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. So we just kept our Suica as well as our Icocaused in the Kansai. If you don't want to deal with that, just pay the $3 to get the card. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Due to observed delivery issues this is a less secure option. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Pay With REFUNDS. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. So take your balance down to $1.50. There is a $5 fee for this service. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T341f& A reader in a prior column thought $300 had disappeared from an account. You can add value, see what's on your card, and see recent transactions. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. It is available for free to eligible university, and hospital employees. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. 0.749023 g You have to fill out a form. Add value, set up autoload, and check your balance! Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Pay With f Oakland plans to unleash pothole blitz to fix notorious street damage, Los Gatos: Hundreds still without power as Black Road repair project finishes early, Dear Abby: I love my wife but I think I better get divorced, Dear Abby: My wife said she doesn't like it, but it's part of my life, Harriette Cole: She has gone too far with the remote work option, Bobcat seen using Highway 17 wildlife crossing hours after it opens, Authorities: Man bombed PG&E transformers in South San Jose, Ask Amy: I feel guilty for not speaking up about my co-worker's activities, William backed Harry and Meghan's eviction, prefers brother never 'set foot in England again', Map in Murdaugh murder case: 5 deaths and a mysterious shooting, Ask Amy: I didn't ask for what I wanted, and I'm sad they couldn't guess, Miss Manners: I felt bad that they all skipped her baby shower -- and then I found out why, As Adderall shortage continues, DEA plans to limit some telemedicine prescriptions, House where JonBenet Ramsey was found dead listed for sale for almost $7M, Columbia University permanently drops SAT, ACT admissions requirement, The Waterbed Doctor: California retailer lays claim to retro bed with nearly 40 years of service, sales, Felonious Florida podcast: Missing teenage girl leads to several cases of child sex trafficking, Do Not Sell/Share My Personal Information. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. EMC Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. A: Fire off an e-mail to clipper@bayareametro.gov. 0.749023 g f What can I do with an online Clipper account? Registration is easy, and its free. /Tx BMC Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. E\i\\ E\\y\F@B.THH!*o* Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? All Go Pass users should register their Clipper cards on Clippers website. /Tx BMC Clipper is the recommended fare payment method and offers ferry customers a discounted fare. If you forget to tag on and/or off, you will be subject to citation. Here's what you need to know. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level).
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