The Ross return policy can be a little confusing. If you removed the tag, bring it back and they can re-attach it for you. Best Selling Brand Options, Does Costco Sell Stamps? I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. I will never shop Ross or a dd discount again . If you want a cash refund, you must wait 5 business days for the check to clear. However, for a refund, the return will need to be handled through the mail. When your return is processed, you will get your refund in the original mode of payment. I said ok and handed over. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. Ross Return Policy For Jewelry, Swimwear, and Lingerie. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. THINK ABOUT IT PPL. I had a really bad experience today in Ross on Limestone, Pflugerville ! I was argue with cashier and I asked her if that's new rule, she said that is not new rule. I paid $21.99 ($24.10 with tax) in cash. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. You lost a good paying customer! I can just imagine what their excuse Had my receipt and tags on my unworn merchandise. I work at ross and it is crazy what people try and get away with. We are only doing our job, we are here to help you while following our policy. When you make a purchase on a credit card then request a refund for that purchase, you won't be able to receive cash. Email: whitefish bay property tax records. Being a manager of a corporate store i would try to help everyone out. When I got home and opened them it was to my attention that they were broken! I'm at a lost for money. Shorts weren't worn. Ross store in San Francisco at Lakeshore plaza. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. And it is by far the most horrible shopping experience I have ever endured. Can I return them? I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. She said its over 30 days. -All departments, affiliates, and employees of the College of Charleston who accept and process credit . Associates returns must be done with a receipt. that hold up fine. I visit A Ross store every week. I am a Ross employee. I'm so hurt and sad by this! We and our partners use cookies to Store and/or access information on a device. But will call someone smart enough to show the nike policy. ROSS IS AWESOME! I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. For cards . Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. For any reason, if you are not happy with your purchase from Ross, then no need to worry. show ID when I used the store credit. However my advice to you as my fellow consumers are as follow: What Is Ross Return Policy After 30 Days Returning unwanted items at Ross's department stores is similar to policies at most other places. I am a Ross employee. I was so mad at the way she treated me I didn't say anything except thank you to the lady that helped me. One I had the receipt for and the second pair I did not. Step 2: Choose the reason to return the product. I'm one of those people hold on the receipts forever and of course the ones I always seem to lose or misplace are Ross. Is that how it goes with their damaged items? But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. Went to Ross bought a phone charger and broke within 24Hrs then returned it bought another in store plugged it in and that one just didn't work returned it and got my cash and left. Manager Tells Me I Need My I.d. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Is this a new policy for Ross? Follow the below-mentioned step-wise guide to make a successful return. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. Just take your product in its original condition back to your local Ross store with the purchase receipt. I took out the cologne and it was so small. The exception to this is if you pay with a check. will be: "it's because of dishonest people". Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. WHAT!!! I went back to ross with my receipt they told me I couldn't return it because they have been used. Butit had to still have original tags on it and show no wear and be resell-able. If you've lost the credit or debit card the refund is supposed to go back to you on, contact the card issuer for refund information. We were going on a cruise, she went to shoe box- shoe's fake leather was peeling and ungluing. I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. I was reading some of the other post and just would like to comment on some of them as far as returns. Our product mix is very broad and diverse. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction.. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. I have contacted The Retail Equation and they said they don't work for Ross. She can't exchange or give me a voucher for the high end nike shoes they said.A receipt is required if not the value is .99 cents.. Lol.. Note: Protect your cards like cash. See Also: The 2 Best Days to Shop at Ross to Save Money. What Happens After 30 Days? She then asked for my receipt. In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. This is silly. I have bought pet clothes, but that's it. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. I told her to smell them if she thinks im tryng to lie. you are only allowed 2 returns without receipt per year. Response was yes they should but sorry. No, you cannot a return a gift card for cash. I have returned items before, with the receipts, and have had no problems. Estimated Refund time: Credit or debit card. With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. Returns from a check purchase will be credited to the original account. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. They wanted to know if that would be an issue. Yes call them and complain. Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. Who do I contact about this issue.? TO WATCH ROSS EMPLOYEES THAT IS WHY. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. If you try to return an item without the tag but with a receipt, then we have to check the description. If it's over 30 days, You can get back the full amount of $20 in store credit rather than a marked down price of 4 or 6 dollars in store credit. Another associate came over to assist her. In how many days can we return the product? I'm very sorry,so ashamed. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. I do a lot of shopping at Rossor at least I used to. Can my grandmother get her money back? That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Returns at Ross are super easy if you stick to their company policies. After locating your nearest Ross store, pay a visit to that store. She then put ALL of the merchandise in ONE big bag!! Their explanation was that it was their policy, just like that! It took her two minutes to get my receipt number. You can't just buy something to use one time and return it later because that's called a rental. I buy clothing, houseware, toys, shoes and sometimes I walk out of there with 200 - 300 dollars worth of stuff I really don't need. gifts for Christmas often do not come with a receipt. Once I mislaid the store credit, moved to another state and found it 5 years later. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. It can be alarming to see a transaction on your bank account for an item or service you did not purchase - that's why it's important to review your finances often. Call corporate. Also, a lot of places ask for ID so that they can keep track of you. Wife bought a pair of shoes at Ross over 9 months ago. I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. This woman will be fired and I will do whatever it takes to make this happen. I can always find something to buy there. I don't routinely return items either. I went 3 times to Ross to returned hyperdunk nike shoes. I had all tags on the pants I was told without a receipt I get .49 back. I had the receipt as well but the store manager said that I cannot return them as they are worn. The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use. Our guide will cover everything about the Ross return policy. No. Before you know it, I will drop Ross like I did Kohls when they ripped me off after Ross also offers an extended return period to their customers during the Christmas holidays. Also managers are never help they are rude and wrong. Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. Due to reading unfavorable online reviews on Amazon, I decided to return it. I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! With a debit card, you are only liable for up to $50 if you report the charge within 48 hours and only liable for up to $500 if you report it within 60 days. Debit and credit card refunds will be available in up to 10 business days. They apologized and said that they couldn't do anything about it. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. That afternoon, my cell phone fell out of the zippered pocket. I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. I will never shop here again. In any case, the returns made following 30 days require the buy receipt, as these things for no situation are qualified for non-receipted returns. It was in new, mint, as-sold-as condition with the receipt. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. Please let me know what can I do to get exchange or get store credits. A purchase is a purchase! The manager said that I COULD return the piece of furniture, without a receipt, for store credit. Could it be that the cashier removed the tag, making the damaged item a final sale?????!!! You may misplace or toss your receipt because you don't think you will need it, yet later a proof of purchase is required to exchange the item or receive a refund. When you "rent" items from stores it causes the price of all products to increase in order to cover the loss the store takes on that item. Can I order items online from Ross Dress for Less? Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. If you WASH the article it becomes non-returnable. Went to Ross for an exchange. Ross Refund Verification Process). You will only get angrier if you continue to rely on that. She just kept interrupting me and would say it doesn't matter!!! There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. Ross has very well trained minimum wage robots. If you would like to make a further inquiry regarding the selling of your Covered Information, as defined under Nevada law, please contact us by using the form located on the Contact Us page using the subject line "Nevada Privacy Request." Contacting Us The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! 5. Ross Stores uses a refund verification system. Required fields are marked *. I could understand if he had left the store, but he didn't. So at this point I still have the 3 dresses. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. She expressed a desire to simply get a credit to buy another dress that would fit. Never had an issue with hundreds of products bought at Ross till today. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location.
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