I am not good at technology. I bought 2 tickets to a concert in SC that was cancelled. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . I deleted my account. If the other driver has minimum liability coverage, can I still sue them? The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. While the shows are postponed you are in limbo. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. I chose CC. Not by phone, email, nor chat. Thank you, you have successfully subscribed to our newsletter! A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. Please be patient. All of these happen in 10 minutes. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. A California class-action lawsuit has been filed against the ticketing site StubHub. She told me this escalation process would take 3-5 business days. The reasoning is due to the financial impact form coronavirus. If I could give zero stars I would. FALSE. Paul Sawers / VentureBeat . The company then changed its policy to cover these situations. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to It is possible to request a refund on a purchased StubHub ticket manually. Adam Silver had to get the Christmas bonanza in- fans be damned. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Day of the event, I downloaded the tickets only to find they were for the wrong event. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. Id like my money back! No resolution and I got no tickets. I was a part of this fiascoplease add me. McMillan then asked StubHub to refund his money. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I purchased six tickets to Hamilton on 12/1/21. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. Through this action, we hope to provide people some small bit of relief during this uncertain time.. StubHub has not responded to the lawsuit. https://topclassactions.com/wp-admin/admin-ajax.php. With the complete shutdown of large gatherings, countless businesses are being impacted. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. Your email address will not be published. In the meantime, they may continue to pursue the case individually. Its location on this page may change next time you visit. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. Same seats wrong game. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. FanProtect Guarantee: This browser does not support PDFs. Please add me to this class action against STUB HUB. Then he retracted, saying that there doesn't seem to be any tickets left for the game. Print. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. Either take their alternative or take a refund. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. Under normal circumstances, these processes are manageable. Come to find I was charged $300 from my bank account. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. 1:00. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. Again, there is another confusion about listing a ticket for sale. CEO Baker is just another crook collecting money he never earned. I am appalled at their lack of customer service and straight out thievery. It is ridiculous. Combined with viagogo, we now span 90+ countries around the world. Unsubscribe easily. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. I will (apparently) receive a refund, but the damage is done. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. 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Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Please download the PDF to view it: Download PDF. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. However, it will likely face a significant amount of litigation. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Sign me up! Ive been trying to get my money back for 2.5 years with no luck! I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. Who should shoulder those cancellation costs? StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. StubHub went a step further and simply halted cash refunds altogether. The NHL postponed its season on March 12 in the massive wave of. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. FAQ. In March 2020, as the scope . StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. The court ordered the company to refund customers if the event was canceled and refund them in full. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. It is important to note that the settlement is not final and the settlement process is ongoing. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Deadline: May 17, 2022. Read the complaint here: StubHub Refund Class Action Complaint Para una notificacin en Espaol, haga clic AQU. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. SV is correct. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. The next day, I received a $500 charge. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The U.S. I was told the offer for alternative tickets was the only offer that would be made other than a refund. I call Stubhub. Easy sales process: It is the world's largest ticket marketplace. Lorenzo Gordon, Adobe Images StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. The lawsuit cites several examples in which the site failed to make refunds. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Before commenting, please review our comment policy. At the same time, buyers expect immediate refunds. I was offered alternative tickets. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. Looking for a class action lawsuit in Nebraska. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. 2023 The Hollywood Reporter, LLC. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. This field is for validation purposes and should be left unchanged. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. You must contact the Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. This is not a solicitation from a lawyer. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. The company reportedlydoesnt have enough liquidity to honour these requests though. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. The news comes just over a week after ticket resale sites began requesting corporate bailouts. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. No mention is made of the safety of the attendees. I had to do all the work, not them. StubHub is an American ticket exchange and resale company. At the time of this writing, nothing has been proven in court. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . At regular volume, we can afford to take that risk. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. StubHub is represented by McDermott Will & Emery LLP. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Enjoy reading our tips and recommendations. Save my name, email, and website in this browser for the next time I comment. But, as an alternative, the 120% off coupons were also . The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. We'll email you when an event is canceled. your claim status, claim form or questions about when payments are Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. 19. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. If a show is canceled, with no new date, then they will. The first person I spoke with said that the tickets had been sent. Is Beyonces Tour Another Dynamic Ticket Price Mess? They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. I am disputing through PayPal. It was also worth 120% of the original order price. The suit was filed in error, according to the plaintiff. NEVER USE STUBHUB. Lied to me and stole from me. Until the event id canceled (not postponed) they won't give a refund. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. This putative lawsuit is related to a multi-state investigation that StubHub settled. Please add me I have communication and documentation to prove stub hub is just keeping my money. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Got my money back through my bank investigation. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. drug injury lawsuits and product liability lawsuits. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. I found out they listed under a wrong account. Please add me. StunHub has to be the worst company in the history of companies for customer service. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . The suit explains how StubHub has changed its. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. I listed tickets and never heard back that they sold. If you would prefer a cash refund, simply . They sent me tickets for a baseball game on the wrong day. Terms and Conditions. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. According to the complaint, such was the case until the coronavirus pandemic became the new reality. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement 1:12. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. Should You Become a Constitutional Lawyer? The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. They were processing refunds for canceled events just like they previously did but then changed their policy.
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