0000017236 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream Effective tax ratefor the full year is estimated between 22 and 24 percent. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . Learn why we use cookies and how to manage your settings. Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. 0000005907 00000 n TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . Get the agile tools to transform your total experienceone stage at a time. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. 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"Across the industries and geographies that we serve, improving the customer experience has never been more urgent. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000041483 00000 n We make it a point to make sure all our employees feel valued and . Whether you are starting from scratch or have a plan in place, we will meet you where you are. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000005949 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000034260 00000 n Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. 0000116155 00000 n Tuchman continues, "I'm more excited than ever about our business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . and reduce cost to serve. As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . This site uses cookies and by using the site, you are consenting to this. 0000009922 00000 n We make it a point to make sure all our employees feel valued and . Learn why we use cookies and how to manage your settings. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Custom built to solve your specific challenges. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. Subscribe to TTEC's eNewsletter, Dialogue . 0000074155 00000 n 0000125245 00000 n 0000010434 00000 n Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. 0000031554 00000 n Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. strategies for right now, Building for CX: End-to-end possibilities, Top customer service Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. It operates through two segments: TTEC Digital and TTEC Engage. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. And disconnected customer experiences create unhappy customers. Find and engage customers across all channels to accelerate growth. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. Our teams of knowledge workers . We combine leading technology partnerships and the CX expertise to enable your success. 0000004257 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). We combine leading technology partnerships and the CX expertise to enable your success. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. Business transformation begins with innovative customer experience strategy and insights. _? Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? 0000001176 00000 n Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. 0000121691 00000 n 0000121522 00000 n 0000003537 00000 n About Us. Eliminate friction and create value for your customers and employees. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . 6 Reasons to consider nearshoring now GET THE GUIDE. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. Omnichannel technology that delivers personal CX at scale. Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. V"x(aL|i4c#\rFXX~lle4|Q;M Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. Improve your business performance in any economic environment with our rightshoring and automation approach. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. 0000002042 00000 n Increase customer satisfaction, grow revenue, and reduce costs all at the same time? 0000163192 00000 n Digital CX Transformation leader to ignite next stage of growth. 0000054542 00000 n fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? library that's as agile as weare. The power of big with the agility of small. 0000050107 00000 n He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. 0000194335 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000003025 00000 n 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. 0000163153 00000 n ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. Engage. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. A customer service outsourcing company announced that it will expand contact . specific challenges. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. Custom built to solve your . 0000031578 00000 n It operates through two segments: TTEC Digital and TTEC Engage. And, when that experience makes customers and employees happy, its an investment that sustains itself. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. Operating Income was $168.5 Million or 6.9 Percent of Revenue. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. 0000156137 00000 n TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Make them. 0000119471 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000028000 00000 n 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. News Apr 16, 2021. 0000119092 00000 n Humanify(R) DEI+ Bot . Please indicate that you are willing to receive marketing communications. 0000021388 00000 n "I am excited to welcome Chuck back to the TTEC family. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). And, one that helps you predict what will happen in the future. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. hb``Pf``AX8> 9K?0bF Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. 0000001601 00000 n Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. This site uses cookies and by using the site, you are consenting to this. Contact . TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. from 8 AM - 9 PM ET. Reduce cost and improve CX with recommendations from your front-line employees. 0000000016 00000 n 0000156098 00000 n We combine leading technology partnerships and the CX expertise to enable your success. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. We caution you not to rely unduly on any forward-looking statements. 0000009592 00000 n 0000116041 00000 n journeys, 5 digital transformation TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. Messaging saves the day with faster support and increased productivity. Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. The best outcomes. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream 0000008977 00000 n This site uses cookies and by using the site, you are consenting to this. Do Not Sell or Share My Personal Information. What You'll Be Doing . 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. We help you connect your front end to your back end so all of your operations flow seamlessly. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . Elevate your sales team through sales outsourcing, including a customized growth services playbook. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. Bringing smiles is what we do at TTEC for you and the customer. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. Continuously promote a performance-driven culture and always work towards reaching for amazing. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. This site uses cookies and by using the site, you are consenting to this. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. 0000010205 00000 n TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Reduce cost and improve CX with recommendations from your front-line employees. Get better 0000004300 00000 n TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). amazing customer TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. 0000030829 00000 n Learn why we use cookies and how to manage your settings. 0000006709 00000 n Design your CX to eliminate pain points and reduce churn. 0000017351 00000 n 0000002727 00000 n We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . Now, how cool is that? mYBTn2[dhVar!#[i:2^/uszZT>lEd. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". 0000012659 00000 n 0000006368 00000 n Elevated. We make it easy. By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. Eliminate friction and create value . The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. services that improve customer satisfaction TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. )~&njp~~? H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream 0000031129 00000 n Privacy Policy. Digital CX Jump-Start. 0000042702 00000 n ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. 0000007344 00000 n and the CX expertise to enable your success. 0000017388 00000 n Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000024733 00000 n base with new products and services 4. Then manage and measure it all through a single platform to grow customer lifetime value. Koskovich was previously COO at Telus . HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? optimize CX. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. ", Marty Deghetto will retire from TTEC on November 2, 2020. Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% The Company provides . Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Drive growth working with a customer experience outsourcing partner GET THE GUIDE.
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