In November 2022 I placed an order with FootAsylum and it never came. We also ensure all reviews are published without moderation. This is the last thing I buy from footasylum from here on. That is great news about the fast delivery.We hope to see you again very soon. Footasylum doesn't deliver on Bank Holidays. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. There was a problem. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Been trying via live chat, what's app and calling HQ. To break them up politely to ask for helpit was like I had sowrn at them. Easy! Hey MattThanks for taking the time to leave us a review. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. One very disappointed son this Xmas! We are so glad to hear you are happy with the service. We hope to see you shopping with us very soon. One very disappointed son this Xmas! Very disappointing.Would never order from them again! Hey Karl!Thanks for taking the time to leave us a review. Got them cheaper than any other website. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! To start a return, fill out the returns form that came with your order and follow the instructions on the form. Code Expires. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Thanks,Rebekah. Companies can ask for reviews via automatic invitations. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Bought a pair of Boss trainers at the end of November 2022. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Thank you so much. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Take care!Thanks,Rebekah. Treated myself to some new trainers and jogging bottoms in the sale! Unable to get in touch with anyone from customer service to resolve issue. Footasylum. For full terms and conditions see here. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Sign up to the newsletter to get style updates, exclusive info on sale events and more. 44.99. Simply follow our returns portal link below. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. By continuing to use this website, you agree to the use of Cookies. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. It goes against our guidelines to offer incentives for reviews. The kind your customers really want. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Shoved the card machine into our face. It goes against our guidelines to offer incentives for reviews. Get Discount. It's great to hear you are happy with the coat and that the delivery was so quick. Find out how we combat fake reviews. - Callum Phelps, posted 11 months ago Will definitely be ordering from them again. Ordered coats for 2 of my sons in the sale. Lancashire Thanks,Rebekah. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Keep up the good work Terry!Thanks so much.Tanya. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. The lines are open from08:30 - 19:00. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Difficult, posted 2 weeks ago Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. - Anonymous, posted 4 months ago The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Did have returns but again no problems, straight forward and quick refund. Great sale and super quick on delivery. Ordered it on Monday and it was delivered on Tuesday. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. T3 is part of Future US Inc, an international media group and leading digital publisher. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Round and round in circles. Order placed Sunday afternoon and delivered Monday afternoon. Accurate And Undamaged Orders. Suggested companies are based on peoples browsing tendencies. I can't even point the blame at one member of staff because they were all terrible. Delivery Methods. UK Returns Free return by our courier service. 4. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Delivery to Australia was super cheap and very very fast! Package allegedly dispatched on 11th December and now reported as list in transit! Highly recommend and will definitely buy from Zavetti again. It goes against our guidelines to offer incentives for reviews. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Thanks. Then I started a new chat and got Sophie who was absolutely lovely. High performance sneakers, trending streetwear and exclusive product weve got you. Totally shocking service in regards to a faulty item that they . Verification can help ensure real people write reviews about real companies. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Email and text communication was prompt and efficient. Order placed Sunday afternoon and delivered Monday afternoon. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Companies can ask for reviews via automatic invitations. Reordered again Sunday afternoon, Monday morning was here. Ordered some trainers at 10.30pm amd paid for next day delivery. 2023 Trustpilot A/S. We often link to other websites, but we can't be responsible for their content. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. I have worked in retail for over 15 years. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. They all fit perfectly. Also it was delivered to Republic of Ireland avoiding customs charges. They all fit perfectly. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. The lady at the till was no better. Email never arrived so ended up going to a store on crutches to get a refund. International Returns Most Popular I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. They have scribbled size 7 on it. In real life, they are dull, boring and have no character at all. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ordered and paid on 10th December my daughter's Xmas present. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. That is great news that they arrived a day early!We hope to see you again very soon. We also ensure all reviews are published without moderation. Hey Getta,Thanks for leaving us a great review. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. I would definitely recommend and will be a returning customer. Never again. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Take care!Thanks,Rebekah. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Hey MattThanks for taking the time to leave us a review. In just a few steps, we'll have it sorted. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Claim your profile to access Trustpilots free business tools and connect with customers. Package allegedly dispatched on 11th December and now reported as list in transit! We also ensure all reviews are published without moderation. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. We need your email address to verify that your review is genuine. very helpful as Liverpool didnt answer the phone. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. 2. You will receive a verification email shortly. All in all, satisfied with my purchase and dealings with this shop. Ordered coats for 2 of my sons in the sale. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Was looking everywhere but at her customers. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. No greeting, no please, no thank you. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier.
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