If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. beyond me , they have sullied their name. Im going to have To cancel direct debit. kept it quiet from staff aswell ! I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. For the price per month, this is a great gym, it has everything u need and more. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Generally excellent facilties and equipment though can be a bit busy at times. The day before, my payment had been taken. Find out how we combat fake reviews. 2023 Trustpilot, Inc. All rights reserved. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. We use dedicated people and clever technology to safeguard our platform. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. So unprofessional. Now they demanding me aggressively to pay 225 bc of THEIR mistake. we were never told about it and there are no signs of cctv anywhere to warn us. Submit an enquiry or refer a friend to truGym today! No on-duty lifeguard (is this actually legal!!!). Management ineffective and ambivalent. It goes against our guidelines to offer incentives for reviews. My contract expired and I cancelled my membership. why is jason ritter in a wheelchair Find out how we combat fake reviews. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Management ineffective and ambivalent. This is when we could get in the pool from February. From my experience and many others on the web they dont respond. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Awful!!! Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Still waiting on a response to my request for a refund. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. I choose at this time to cancel our memberships and truGym continued to take money from my account. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. The pool is excellent. I paid for a year membership and at that point had several months left. Literally just paid for a day pass as the website said they were still open at stevenage. Your experience matters. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Good equipment. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Great for all ages, shapes and sizes! I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. I go to the gym because its an only female gym, however its extremly dirty. Published on: January 2, 2023. I then get an email in May saying I would be charged 14 per month. No warning, no contact via letter or email. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . How many stars would you give TruGym? My branch shut down down and I never received a membership refund. Staff are mostly friendly and it's well worth a visit. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' How many stars would you give TruGym? Ive requested an email back and a call and have been told a customer representative will be in touch. How many stars would you give TruGym? Great equipment and when broken is fixed quickly. TWO WEEKS go by and nothing. DO NOT SIGN UP THERE TERRIBLE! This seems to be the case for all former members not just me. this is extremely unprofessional. Join the 271 people who've already contributed. Consistently fail to keep to their own opening and closing times. Awful!!! 0 star! I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. The staff are friendly and the gym is very tidy. I find I spend more time on looking for the weights I need and connectors rather than actually training! The only this is that this is an extremely busy gym as it is luton's best ladies only gym. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. not enough space for stretching n exercise. Here are 8 tips for writing great reviews. Most of the equipment is very old and remains unfixed for long periods of time. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. PREMIUM EQUIPMENT Otherwise I would give it a five star rating. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Head office failed to respond to emails! They definitely must have known about the closure. ?TruGym this is unlawful and action is being taken. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. This gym is great! This suggests to me that they know they are not up to date. We use dedicated people and clever technology to safeguard our platform. Joined for a month at the Keighley branch in August 2013. The timings of the place are good too accommodate all women there. Anyone can write a Trustpilot review. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Graham. Fuming to be honest. Consistently fail to keep to their own opening and closing times. This resulted in TruGym blocking me me on twitter. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Verification can help ensure real people write reviews about real companies. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. It does seem that there are other members who have also not been refunded. I find the booking system for classes difficult to work out which is why I havent booked any yet. Absolutely flabbergasted of the audacity and attitude she had with me. I have been trying to contact them for a refund for months and have been completely ignored. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. The evening staff are very welcoming and friendlly. | Read 101-120 Reviews out of 258 Pool full of screaming kids. How many stars would you give TruGym? Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. No matter how many times I try to contact them I never get a response. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Absolute disgrace of a place rude obese staff. why would you not notify any body ? Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. After a few weeks of this i started to get upset. I use both the free weights, machines and also classes. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. We use dedicated people and clever technology to safeguard our platform. Very clean with a good atmosphere and equiptment maintained to high levels. The staff and instructors are lovely and always happy to help. The toilets are extremely dirty as well as the showers. This company doesnt care about its members, its purely about money for these people. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Don't trust the staff at face value. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Anyone can write a Trustpilot review. We also ensure all reviews are published without moderation. The main reason that I joined is for the Les Mills Combat class. The floor is never cleaned properly and the water dispenser has mild on it. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. But I suppose you get what you pay for. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. How many stars would you give TruGym? Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money.
trugym customer servicesince 1927.
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