You can upgrade your car before you start your trip. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. 21 helpful votes. Powered by. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Click on Menu "Subscriptions". You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Replies to negative reviews in < 24 hours. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Anyone can write a Trustpilot review. Wisecars does not own any physical locations or offices. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Please note, we only delete personal data on the request of the individual. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Dominik B was very helpful and nice.However the site is not the best. We can accept no further responsibility when there is no out-of-hours service available. rj vlemnyt. DeductibleProtection covers up to EUR 1000 of your deductible. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. Only when all documents are present and severe negligence can be excluded, a refund will be processed. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. So you can bag the best deal with total flexibility to change your plans if you need to. I attempted to rent a car from them for a few days for $535. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Please note, it is your responsibility to provide all the above-mentioned documents. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. Please note, under no circumstances is the fuel included in the rental price. Wisecars does not own or operate any Car Rental Companies. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. There might be differences based on offers. ago Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. It might take your bank extra time to settle the amount. Wisecars will inform the complaint submitter on how to proceed if needed. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Please keep in mind that inclusions may differ between car rental companies. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Please read the following to know what is included/excluded in our coverage offers. Trustindex ltal hitelestve. Due to this protection, it cannot be read by any third party. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Wisecars does not store credit card details. I had rented cars for myself and others through Wisecars many times. Great service! No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Wisecars does not own any physical locations or offices. All persons driving the vehicle must be in possession of their driving license at all times. Consider the cancellation policy. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Mr. Mateusz. Never ever use Wisecars. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Amendments can only be made up to 48 hours before the pick-up time. @ Vicpak. In such circumstances, we will cancel your booking with no liability whatsoever. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. We will send you your rental voucher 48 hours before your pick-up time. Reply from Wisecars. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. All this experience and expertise is aimed to ensure you get the best experience. It was very easy to make reservation and booked a rental car in a few minutes. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. You have a guaranteed booking with us and with one of our trusted premium suppliers. 2023 Wisecars. Please make sure you return the vehicle to the same rental company from which you collected it. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Seamless booking experience and great price compared to all other websites. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Please note, it is your responsibility to provide all the above-mentioned documents. However, please keep in mind that any changes that you make to your booking will probably change the rental price. If you haven't started your trip yet, you can change your drop-off time by amending your booking. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. We will send you your rental voucher 48 hours before your pick-up time. Please note, making a new booking may result in the change of the Car Rental Company. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Even a basic insurance. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Wisecars will not sell or rent any personally identifiable information. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. If your additional driver is under 30 or over 65, please check your car's terms and conditions. My issue has been resolved. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. If you're 65 or older, you may have to pay a senior driver fee. Find out how we combat fake reviews. If not, you will need to purchase the cover at the car rental company counter. This is the second time we have booked with Wisecars and had amazing service. 49 reviews. When picking up the car, every driver must present their licence. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. When you return your car, the car rental company will check it, and charge you for any damages. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. All related documentation must be kept if an insurance claim is submitted. If your plans change in advance, you can bring your pick-up time forward by amending your booking. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Your voucher is normally issued 48 hours before the pick-up time. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. If you do not agree with any part of them, you must not proceed with your booking. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Use small print to hide from truth. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Some Car Rental Companies in some rental countries may also require an International Driving Permit. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Yes. Wisecars customer support is available 24/7. Mi az a Trustindex? By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. We use dedicated people and clever technology to safeguard our platform. All rights reserved. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. If you do not agree with any part of them, you must not proceed with your booking. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Trustpilot is assessing this review in accordance with our flagging process. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Email Protect your account with two-step authentication If you have already provided us with your flight details, the car rental company will be able to track your flight. I reached out to Wisecars, who were really understanding of the issues I encountered. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Their cancellation policy is flexible and their customer support seemed quick and very helpful. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. It is one of the scummiest business models I have ever seen. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment.
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