has viking cancelled any 2022 cruises

The company is also allowing him the option to transfer the cruise to someone else, according to Wasserman. 48 cases confirmed from a sailing Dec. 11 on. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. They wouldnt even monitor cancellations and put us first in line to consider whether we could fill the vacancy.. The last full year of pre-pandemic travel, 2019 was a record year for Viking, producing $3 billion in revenue. Our Veranda Suite was large and kept spotlessly clean by our housekeeper, Evi. Do NOT book with Viking! Now, let's talk about their insurance, another $1, 838. Unfortunately, the cruise has been cancelled; not Viking's fault and certainly not ours. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russia's invasion of Ukraine. 05 Aug 2022. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. There are also some Viking people here to do staff training, and some other Viking people with unknown functions that are not crew. "We are delighted to once again offer explorers the opportunity to circumnavigate the world in comfort," Torstein Hagen, chairman of Viking, said in a statement. All bookings made by April 30, 2020, received Risk-Free Guarantee that allows penalty-free cruise cancellation up to 24 hours prior departure. VIKING OCEAN restarted operations on May 22, 2021, with Viking Venus . Viking Neptunes World Cruise itinerary offers overnights in 11 ports, including Auckland New Zealand, Sydney NSW Australia, Benoa Bali Indonesia, Saigon Vietnam, Singapore, Yangon Burma, Colombo Sri Lanka, Mumbai India, Haifa Israel, Istanbul Turkey and London-Greenwich . The situation on Europe's other prime tourism river is looking blue, too. If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday Friday, 6:00 AM 6:00 PM; Saturday and Sunday, 7:30 AM 4:00 PM, PT. If I read it correctly, he didnt get the voucher money back. "The places where we can ski have shrunk -- the same will be true for river cruising in 20 years. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The 65-day itinerary visits 29 ports departs from Buenos Aires Argentina, visits the Antarctic Peninsula, continues northward around Cape Horn, along South Americas coast , passes through Panama Canal, then up to Mexico, Florida USA, NYC New York, Canada and via St Lawrence River to Ontario and via Detroit MI, ending in Milwaukee WI. But now some of those waterway dreams seem set to run aground. They certainly want their money a year in advance of the trip. WhatsApp. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. Not that that prevents problems. In recent weeks,. Also Check: Do Alaskan Cruises Have Pools. This review was chosen algorithmically as the most valued customer feedback. "Some stations [there] have been closed for about a month, as ships cannot moor due to the low water level," says a representative of the Hungary Tourist Board. Those conditions are pretty devastating -- levels are "exceptionally low" in some areas, German officialstold CNNon Friday. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Most cruise lines have enacted extremely fair and lenient refund policies for the time being. With Russias invasion of Ukraine creating an active war zone in the Baltic, Viking River Cruises, Atlas Ocean Voyages, Regent Seven Seas Cruises, and Oceania Cruises all canceled port stops or full itineraries in the region. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. Never never again. "Anybody who operates river cruise boats would have had an understanding of this because of the way the climate has changed in the last 20 years," she says, adding that low levels on the Rhine and Danube have seen incidents of passengers being bussed from one destination to another for the past five or six years. Have traveled with them before and would give it a 5 star rating. Guests on affected departuresand their travel advisorshave been notified directly. The ships turn back to their point of origin with their 'new' passengers who simply continue their journey without too much interruption.". The voyage starts from Port Everglades on December 24, 2021, and ends in London City England. In America, two cruises have been nixed from Jacksonville, Florida as Carnival Spirit replaces Carnival Ecstasy from March 7 through April 9, 2022. Lack of rainfall in . While we can see that you have since been in contact with our Customer Relations team for assistance with the third-party insurance vendor, please know we remain available to continue the discussion should you wish to share more at TellUs@vikingcruises.com. The language barriers are real and the country is vast. It's much quieter [than mass cruising]. "It's one of [Hungary's] defining characteristics it's heartbreaking to see how it slowly dries up, how the birds have started avoiding the area or nesting less around the National Park," says Kravianszky. "The ship build and experience of the captains is very important when the weather is like this," she says. The price includes business class international air travel, transfers to and from the ship, all shipboard gratuities and services fees, visa services, luggage shipping, and a beverage package. Hagen said Viking is on track to outpace those figures in 2022, with an annual . Curiously, in August 2021, Viking OCEAN announced a double world cruise 2023-2024 with two ships sailing on an identical itinerary from Florida to the UK. Details of cruise restart dates are below, along with each line's current regulations regarding vaccination, Covid-19 testing and the wearing of face masks. Guests and their travel advisors on impacted departures have been notified directly by Viking customer relations. For Carnival Dream out of Galveston in Texas, there are three itinerary changes. "Margaret Island looks bigger, because all the rocks at the bottom of the river are visible now. Three St. Paul teachers among 33 semifinalists for MN teacher of the year. I noticed Viking no longer lists the above cruises on their website. The complaint has been investigated and resolved to the customers satisfaction. There was worse news to come. At the moment I don't see any cruise for P & O, Cunard has been cancelled, I also think that AIDA has been cancelled. Barborini has 30-odd excursions lined up for September. On your scheduled departure, we must operate at a reduced capacity as we continue to ramp up service. For the first time ever, Viking will operate two world cruises within one year, due to increased demand for longer-term travel. Unless urgent action is taken on climate change, the reality is that extreme weather is going to have an impact on the destinations and communities we visit.". He stayed on the bridge to ensure the ship was carefully handled.". Although there are "no problems" on the Austrian stretch, authorities told CNN last Friday, the situation in Hungary -- perhaps the most famous part of the Danube -- is more concerning. 2022 will be an exciting year for the cruise line as they launch two new ventures with voyages on the Mississippi . Prochilo says that they floated past another cruise line offloading their passengers onto buses. So glad I was talked into that scam. In many cases, you can cancel on your own and get most, if not all, of your money back but with caveats. Just realized that the cruise booked was from Antwerp to Amsterdam. Rivers and lakes are drying up -- and as well that having devastating effects on trade and industry, it's also hitting a sector that was already on its knees thanks to the pandemic: tourism. My Viking Cruise is canceled Now What? It's disastrous news for the entire country -- and has also put an end to tourism on parts of the river this summer. Prochilo says that many river cruise boats are specifically built with flatter hulls to deal with low water levels. 3. The sailings. Ive done Viking cruises on the Danube, the Rhine, and this was my last wish for travel. Italy's largest lake, Garda, isnearing its lowest ever levels, adding a stretch of land around the peninsula of Sirmione, which famously ends with some impressive Roman ruins -- or did, until now. Despite the new Covid restrictions, this was a dream trip and an opportunity to see a part of France that was completely new to me. Animals have been brought here to graze for around 2,000 years. A resident of Hamline-Midway, he is married to a Frogtown woman. They'll also look beyond rivers. The Ravel had been scheduled to call in four Austrian ports: Vienna, Melk, Linz and Krems. They also invited their good friends Deborah and Alvi Blankenship. In March-April 2021, Viking OCEAN announced plans to restart operations with. Indulge in complimentary programming on a flat-screen LCD TV with an easy-to-use remote. His small boats usually dart all over the river, and up close to the beaches, to see things -- Barborini usually points out medieval remains, and has found things like buffalo bones and even mammoth teeth, he says, while out on excursions. "The distances traveled by river cruise are not very long, so sometimes passengers will even get to see more as buses travel faster," says Clabbers, from personal experience. "The climate has changed a lot in the past five or six years. We had two ports of call, aka shore days, in Liverpool and Falmouth. "The ship emptied the pool to lighten the load and we could actually feel the ship tapping the bottom of the river," she says. We did the Basel, Switzerland to Amsterdam, Netherlands route with stops in Breisach, Heidelberg, Koblenz, Cologne , Strasbourg and Kinderdijk . At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. "The safety of guests and crew will be central to any decisions relating to itineraries. Meanwhile, sporting events were moved from Russia. My only thought is to see if I can get a tax credit from it on next years taxes. According to Wasserman, they paid more than $12,000 for the cruise, including money for travel insurance. still. Our team is actively monitoring the situation and is in close contact with our field offices in the region. The 386-passenger ship, custom-built for the river, departed St. Pauls Lamberts Landing as planned, but the Pletchers were not aboard it. Jan. 17, 2022 Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. CLIA, which represents cruise operators, says: "River cruise operators are monitoring the situation and responding appropriately in liaison with the relevant authorities. I called immediately and was given very little information, only that we could reschedule for the trip during 2023 or 2024 with a 110 percent credit, said Richard Pletcher, who is in his 70s. In Italy, the Po is unnavigable in parts. Forgot to use it? Whether Russia river cruises restart in 2024 will depend on how the situation in Ukraine unfolds over the coming months. It will cross the Panama Canal and sail up the West Coast of North America. July 14, 2022 by Mark Bunting. My second cruise to China was a bit more complicated. "Our previous World Cruises sold out in a matter of weeks, and we are now seeing more interest in these extended voyages than ever before.". Russia has banned UK airlines from its airspace in response to the UK doing the same for Russian carriers as part of a raft of sanctions slapped on Russia in response to its aggression in Ukraine. The prospect of waiting until 2025 to board a Viking cruise strikes some elderly passengers as iffy if not unlikely given their age. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. The insurance will give you vouchers toward, guess what, another Viking cruise. VIKING RIVER restarted in July 2021 , VIKINGs Egypt boat in August. Royal Caribbean noted that cancelations were a result of the ongoing COVID-related circumstances around the world, and in an abundance of caution.. The 136-day itinerary visits 56 ports in 27 countries, with 11 port city overnights and 3x new for Viking cruise ports . Given recent developments and the developing conflict in Ukraine, we have made the difficult decision to cancel all 2022 departures of our Kyiv, Black Sea & Bucharest itinerary. We were given the option of a voucher or cash I was aware that cruise lines' cash flow issues and accepted the voucher. On Saturday, the water level at the German town of Kaub -- a critical juncture -- slipped to just 36 centimeters, or 14 inches, according toofficial figures. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. And of course there's the Danube. . It's also a classic cruise itinerary. Therefore, Viking has discontinued all on board COVID testing fleetwide. "I'm also advising them to cruise earlier in the season as the river levels don't seem to be a problem if traveling in May or June versus July or August," she says. Oceania Cruises, another Norwegian Cruise Line Holdings brand, said it too would remove Russian and Ukrainian ports from its 2022 sailings, according to an emailed statement. I believe the company is the same one Viking uses. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Does anyone know if this is true and when the notifications from Viking were sent out, if any. ", But she warns that, with the climate crisis, Europe's traditional river cruising is "definitely going to suffer" and predicts "the industry is likely to reset as a result. Scenic. 6 Russian stops on Viking's ocean itineraries will be modified, and impacted guests and travel advisors will be notified. The Centers for Disease Control and Prevention has determined that such a measure is no longer necessary, citing that the pandemic has shifted to a new phase because of the effectiveness of vaccines, therapeutics and high rates of immunity at the population level in the U.S. Atlas Ocean VoyagesVisits to St. Petersburg have been dropped from Atlas summer Baltic itineraries. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. Unable to get refund after canceling a cruise. A ship might leave a destination a couple of hours early, for example. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. The new ship is currently scheduled to start operations with a Viking World Cruise 2022-2023. But drought and climate change has coincided with the increase in river cruising. Submit a complaint and get your issue resolved. For Further Assistance. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . Just return your expired voucher to Viking. I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. In 2017, Prochilo booked a Rhine sailing herself with Emerald, only to find "very low levels" of water. They will move and find new areas for river cruises beyond the traditional European ones," she says. A new ship will be assigned from the Carnival fleet to Jacksonville for the Ecstasy itineraries, effective April 23, 2022. Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary. But not all companies are managing to navigate the river -- and not all of those are having as good an experience of bussing as Clabbers did. A little too hot: Although none of her clients have been affected yet, she says that among her fellow agents, one had a client's cruise canceled this week, and another had their itinerary adjusted. Viking has cancelled sailings onboard Viking Orion in Australia next year because of continuing uncertainties around cruising in local waters in early 2022. The sailings start at $54,995 per person (or $49,995 for the World Journeys cruise), based on double occupancy. The Tisza lake cross-swimming event scheduled for the 13th of August was canceled.". This would mean that river cruise lines could face severe disruptions . (Dave Kettering/Telegraph Herald via AP) A Viking river cruise ship heading . There are numerous ship repair/maintenance people onboard and they are taking up rooms. "On a Uniworld cruise a few years ago, high water kept the ship in Vienna for three days, and the company did a fantastic job in setting up additional tours that showed us sights that were not included in our original schedule.". Update: Windstar Cruises cancelled all sailings and cruise-tours in the Black Sea and will replace St. Petersburg on its five Baltic cruises with a non-Russian port. The luxury river cruise line, Scenic, scrapped all of its 2022 Russia cruises. I also read that these cruises were cancelled. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. The Blankenships have accepted an offer that allows an extended sail by date. Unlike some other cruise line FCCs, these are fully transferable so if you decide not to use it yourself, you can give it to someone else. Booked a Christmas Market Cruise for this December, watched the COVID situation in Europe, called up to rebook on a summer cruise. Everyone was compliant and uncomplaining. These are all the cruise ships Norwegian, Royal Caribbean, and Celebrity have postponed. Current cruise: N/A Viking Ocean Tracker Itineraries Deck plans Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans We signed up on 10/15/2019, and paid for the cruise in full on the required payment date 9/18/2020 (16 months before the cruise date).Forward to 11/18/2021, (less than 60 days to Jan 13, 2022 embarkation) we get an email telling us that Viking must cancel the first planned departure of the Antarctic Explorer itinerary. 10 Around-the-world Cruises for the Trip of a Lifetime, Viking Is Planning an Epic 28-country World Cruise for 2022, These Major Cruise Lines Just Dropped COVID-19 Testing Requirements for Shorter Sailings What to Know, This New Luxury Expedition Ship Has 2 Submarines, a World-class Crew, and an Amazing Spa, These Expedition Ships Take You to the World's Most Remote Regions in Style, Save Big on a Luxury European Cruise with Regent Seven Seas' Newest Promo, This Luxury Cruise Line Just Unveiled 'Grand Voyages' for 2024 Including a 79-night Sail Across Europe, Holland America Line Is Offering 50% Off 2022 and 2023 Cruises If You Book Soon, 10 of the Best Cruises for Solo Travelers at Any Age, This Around-the-world Cruise Was Just Announced for 2024 and It Visits 31 Countries in 121 Days, These Brand-new Longitudinal World Cruises Sail From the Great Lakes to Antarctica Here's How to Get on Board, 8 Cruises to Jamaica and Other Beach Destinations, These River Cruises Explore the Most Beautiful Coasts in the U.S. From New England to the Great Lakes, MSC Cruises Cancels 2022 World Cruise, Adds Second World Cruise for 2023, This New Luxury Cruise Line Just Announced Alaska Sailings to See Whales, Glaciers, and Gorgeous Port Cities, 11 Luxury Cruise Lines That Offer Stunning Suites, Fine Dining, and Exceptional Itineraries. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. The ship has now begun sailing with her first guests, but we are still putting the finishing touches on the overall experience and refining the itinerary, the letter continues. Frederick Melo was once sued by a reader for $2 million but kept on writing. Local News | Guests will enjoy these unique and rarely visited destinations and immersive shore excursions to take in the rich cultures and breathtaking vistas of the Baltic.. The letters offered limited explanation except to say that the company wants to ensure its voyages are top quality, and challenging circumstances mean that the Viking Mississippi must sail at reduced capacity. Viking took care of all the details. The river still "looks large and majestic -- it doesn't really give the image of a dried-up river," she says. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The cruise line announced the return of select itineraries in Portugal, France and . Three major cruise lines have canceled sailings on a combined 18 ships as COVID-19 continues to. I read all the books of Mark Twain, said Frohnert, a former St. Paul resident who now lives in Rochester, Minn. Over the 56 years weve lived in America, mostly Minnesota, we have traveled to over 85 countries., The only thing left that we wanted to do was to sail up the Mississippi, she continued. The included perks were a $1,000 price discount, the Silver Spirits drink package and prepaid tips. He he tried to take the trip solo, he was charged . Our included visits to wineries and medieval towns were all well worth our time - particularly because all of the guides were so well-spoken and informative. While we strive for transparency during the booking process about options for cancellation and related terms and conditions, we regret to hear of your disappointment. Travel Agent Michael Consoli joins us to answer these and other questions live. Passengers have said their consolation letter or on-board experience seems to raise the possibility of all three. Guests who book before Sept. 30, 2021 will receive $2,000 per person in shore excursion credits and $1,000 per person in shipboard credits. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Do Not Sell or Share My Personal Information. The couple has pictures in Paris, Vienna and places around the world. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. Calls to St. Petersburg will be replaced by destinations in Finland and Estonia. We all had a great time! We are currently on this ship, wrote passenger Dean Siddons on the Facebook page, during a trip to St. Paul on Sept. 15. Guests and their travel agents on impacted departures have been notified directly by Viking Guest Services. "If low (or high) water prevents passage at a certain point, the line simply moves the downstream sailing passengers (and their luggage) to the upstream ship and vice versa. Atlas Ocean Voyages, a luxe expedition cruise line based in Florida, is adjusting two of its late-summer Baltic itineraries. Local News | Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. The announcement comes after both Viking's 2021 and 2022 world cruises sold out in record time. Harvey Wasserman and his wife Arleen have always loved to travel. Guests and travel agents on impacted departures are in the process of being notified. The testing requirement lifted on June 12, 2022. Speaking of lighting, the bathroom lighting was spectacular. And if all else fails, they use the boat as a hotel, and bus travelers to their destinations each day. Nothing but bait & switch tactics here. To mitigate issues, Viking runs sister ships sailing the same itinerary, but in opposite directions. The logistics of booking a trip that included an extensive itinerary that Viking covers would have been impossible to do on my own. You can find her on Twitter, Instagram, or at caileyrizzo.com. Unfortunately, this means that some staterooms need to be cancelled, and we are contacting you today because yours is among them.. Local News | Then in 2022, they expect the debut of two new expedition ships, Viking Octantis and Viking Polaris. You can read the original investigation below. In the wake of Russia's invasion of Ukraine, Viking has canceled all Russia river sailings in 2022 and 2023. None of this is news, says Clare Weeden, principal lecturer in tourism and marketing at the University of Brighton. He spent nearly six years covering crime in the Dakota County courts before switching focus to the St. Paul mayor's office, city council, and all things neighborhood-related, from the city's churches to its parks and light rail. Bathrooms are superb, even at the lowest category, with glassed-in showers, sleek styling, plenty of storage, Freyja toiletries andthe biggest indulgence of allheated tile floors and towel racks.- Cruise Critic, You May Like: What Cruise Line Goes Around Hawaiian Islands. Additionally, the August 26 voyage will include a transit of the Kiel Canal, while the September 7 sailing will add a stop in Saaremaa, Estonia. Generous closets, plentiful USB ports and US/EU outlets, plush robes and slippers add to your comfort. Which Viking ship was in trouble? Rejuvenate in a king-size bed with a soft duvet and goose-down pillows. When I inquired about how we go about rescheduling a trip in the future, if we even want to, the response was to check everyday and maybe there would be a cancellation, Richard Pletcher said. Don't cancel, he says -- you may be penalized. Thank you for taking the time to provide us with a review of your experience, Maggie, although we regret to hear of your lingering disappointment with our service. 2. An ambulance took me to the nearest hospital and my Viking boat sailed away. Will NEVER cruise with Viking again. We look forward to reconnecting with you soon, Anna, and thank you for your patience. Bumped customers have been offered full refunds or vouchers equivalent to 110 percent of what theyve already paid so they can book at later dates. We rebooked for 2022 on 11/30/2020. What Cruise Lines Sail From Jacksonville Florida, Where Do River Cruise Ships Dock In Basel Switzerland, What Is Included In Concierge Class On Celebrity Cruises, What Cruise Line Goes Around Hawaiian Islands, announcements from other cruise operators, banned UK airlines from its airspace in response to the UK doing the same for Russian carriers, Crystal Cruises is reportedly shutting down US operations, Where Does Norwegian Cruise Lines Sail Out Of, Kings Bay Scenic Cruise From Crystal River, How Much Are Alcoholic Drinks On Oceania Cruises, Where Do Cruise Ships Dock In Reykjavik Iceland. Theyll refund the vouched amount to you. Entire boat trips planned from St. Paul in July and August were canceled this summer, and interior work aboard the ship has apparently continued right through the first departure from St. Paul toward St. Louis, Mo., on Sept. 3. 3. Carnival Cruise Line. The price has shot up quite a bit from what we paid. Published on May 21, 2021. 'Black Sea Sights & Turkish Delights' was scheduled for two dates in 2022 (May and September), with calls at Odessa, Ukraine, and Sochi, Russia, among other ports. Given recent events and the developing conflict in Ukraine, we have made the difficult decision to cancel all 2022 departures of our Kiev, Black Sea & Bucharest itinerary. My sister and I took the Nov. 6 - 13, 2021 Garonne River cruise and had a delightful time. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. Lake Garda water levels have plummeted in places like Sirmione. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. To start the list, here are my favorite things about sailing with Viking which will be followed by top things my friends, family, and fellow travel writers love about a Viking Cruise. Further details can be found here. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. The 138-day journey will stop in 57 different ports. Cailey Rizzo is a contributing writer for Travel + Leisure, currently based in Brooklyn. In fact, Weeden believes that Rhine cruises "will be a thing of the past" before too long. Catherine Frohnert and her husband, both in their 80s, booked their Viking trip on the Mississippi River in 2019 and paid for it in early 2020, only to learn this month that their reservation from New Orleans to St. Paul had been canceled.

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