Desktop Management

Having stable and reliable PCs is just as important as keeping the servers and network up and running. However, PC maintenance is often neglected because the tasks can be cumbersome and time consuming.

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Proactive, automated desktop management allows organizations to achieve PC uptime and reliability easily and cost effectively.

  • Complete software and hardware inventory
  • Anti-virus, anti-spam, anti-malware with automated virus definition updates
  • Automated Windows patch management
  • Secure remote access to address issues identified through alerts; remote access can be done with or without the user present
  • Automated detection of new PCs added to the network so they’re quickly under management and desktop maintenance; guest machines can be ignored

Asset Inventory and License Management

Software applications, license keys and hardware inventory are documented and tracked through the asset inventory and license management capabilities.

Patch Management and System Optimization

An unpatched PC can be the target of viruses and malware which can then spread throughout your organization and wreak havoc on employee productivity and security. This service keeps your PCs updated with the latest security and critical operating system patches. In addition, system optimization tasks such as disk defragmentation or cache cleaning are done regularly so the PC’s life is extended while running at peak performance.

Routine maintenance is generally done after hours, so it doesn’t disrupt users during business hours. Desktop management tasks can also be done around the user’s schedule so they stay as productive as possible.

Secure Remote Control – Attended and Unattended

If issues are identified during maintenance, a support engineer can remotely access the PC securely without the user being present.

How it Works

PCs are identified using a network discovery tool, then a small piece of secure software is installed on each PC under management. Proactive maintenance tasks are automated and run on a regular basis. The team is alerted if there are PCs that require attention (low disk space, new security patch or missed backup, for example), then the support team can log in securely and fix the issue.

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