Server & Network Monitoring

Remote Management Services

Proactive Technology Infrastructure Management for Business

For many businesses, their network has become the primary method of communicating with their customers, vendors and employees. As a result, it is crucial to ensure that the network infrastructure is always available and operating at peak efficiency. If any critical device on the network suffers an outage, the downtime results in lost productivity for the entire organization. The ability to predict, quickly identify and resolve problems in the network infrastructure is the cornerstone to maintaining peak performance. Implementing technology management systems aimed at achieving optimum performance can be a costly and cumbersome task that is generally reserved for large companies.
Remote Management Services offer a level of IT support that improves the reliability and performance of business technology by continuously monitoring and proactively managing IT systems. These services also enable rapid resolution of unforeseen technology issues and produce meaningful activity reports that help quantify the business value of technology investments and improvements.
Remote Server SupportRemote Network Monitoring

Remote Server Support

Remote Server Support delivers maximum server uptime through secure and immediate server access when a potential problem arises. This service enables a support engineer to log into the server, using a Secure Remote Access tool, pinpoint the problem and resolve it remotely. Clients receive convenient and fast response because Remote Server Support can be done 24 x 7 without client intervention or disruption.

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Remote Network Monitoring

Remote Network Monitoring allows the resolution of network issues before they become major problems. 24 x7 proactive network monitoring gives clients peace of mind that key components of the network infrastructure are operating reliably. The solution identifies and suggests key network elements to be monitored, such as Internet connectivity, firewalls, mail, web and file servers. The business impact level and escalation requirements are defined for each service monitored on each device. Thresholds are configured for each device in an intuitive dashboard that provides at-a-glance status of all the network elements being monitored. If a monitored device or element reaches a threshold, a notification is triggered by the system. Based on the notification rules, the alarm is verified and remote remediation is implemented.

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