Here at National, we’re committed to quality, service, and improving our customers’ businesses. Our Gold Alliance is a partnership that offers our preferred clients a package of priority services. In fact, the cornerstone of our Gold Alliance Service is a commitment to superior customer service, backed by the Gold Alliance Guarantee.
What to Expect When You’re a Gold Alliance Client
As an elite member of National’s Gold Alliance Service, you can expect priority service response, a cost containment strategy and guaranteed superior service performance. The Gold Alliance program includes:
• Guaranteed Priority Service Response and Performance
• World Class Products
• A Dedicated Professional Team
• Immediate Customer Attention
• Continual Technology Upgrades
• Scheduled Client Review Meetings
With National’s Gold Alliance, you’ll enjoy fast, responsive service. Our technical support professionals have an average of 17 years of industry experience. Each member of our service technician team undergoes rigorous factory and in-house training, and with more technicians than any other company in the area, you can count on National Business Technologies (NBT) to deliver efficient service, fast! NBT technicians are measured on machine reliability, not the number of calls per day; that’s why our customers experience unparalleled direct service, and support.
Our tech team is backed by a state-of-the-art dispatching system that means when you need them, our technicians are dispatched from the location nearest to you. Our customers experience an average response time of under four hours and enjoy a higher than average first call resolution rate of 70%, which is well above the industry average of 40%. We are able to accomplish this high level of service by monitoring our devices using our National Fleet Service software, so we typically know what the issue is before we even arrive on site.
The Gold Alliance Guarantee
As a National customer, you’ll always receive responsive local service with a personal touch. We’re proud to offer the area’s most comprehensive service guarantee – our Gold Alliance Guarantee!
Our equipment and service are guaranteed to perform to your standards or we’ll replace the equipment or refund your service money!
• We always guarantee 100% customer satisfaction
• Guaranteed service response, guaranteed service performance
• World Class Products Guarantee
Here at National, your satisfaction is the cornerstone of our success. We’re proud to say we’ve earned a net promoter score (NPS) of 92%!
Ask us about our Gold Alliance Service and Guarantee and you’ll see why we’re a preferred supplier for so many Tech Valley businesses!